Dirigo Federal Credit Union – Branch Renovation

Scarborough, ME

PROJECT OVERVIEW

Overview

Dirigo Federal Credit Union partnered with The Element Group to transform a newly acquired property in Scarborough, Maine into a modern, high-performing branch. Located off Payne Road in a high-volume area, the project provided an opportunity to establish a strong presence in a new market while reimagining the site as a cohesive, community-focused environment.

Opportunity

Dirigo acquired a 7,614 square-foot existing building with the objective of delivering a new branch while accommodating tenant spaces. The structure had been partially demolished prior to the team’s involvement, creating a blank slate that came with both flexibility and complexity.

Client

  • Dirigo Federal Credit Union

Financial Institution

  • Credit Union

Features

  • 2,962 square-feet
  • renovation
  • graphic design
  • interior design
  • digital signage
  • community space
  • environmental wall graphic

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The Challenge

The project began with an existing structure that offered opportunity, but limited clarity. Partial demolition, inconsistent documentation, and evolving site conditions required the team to quickly establish a reliable foundation for design and construction. Infrastructure added another layer of complexity. A nonstandard stormwater system, tied between the site and municipal networks, required careful investigation and coordination to fully understand and resolve.

Approach

Element approached the project with a focus on clarity and long-term value. Working with an existing structure, the team implemented a targeted strategy that combined selective demolition with new construction, allowing the branch to take shape while preserving portions of the building for future tenants.

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Design Process

This project uniquely combines elements of new construction and renovation. The team strategically redeveloped approximately one-third of the building through new construction to create a 2,962 square-foot branch, while updating and integrating the remaining structure to support future and existing tenants.

Tall ceilings and natural light define the space, complemented by a wood feature ceiling and material selections that reinforce brand identity. Materials and furnishings align with other Dirigo locations, reinforcing consistency across the network. The project integrates a reference to the site’s history. A graphic installation in the vestibule highlights the property’s past, creating a meaningful point of connection between the credit union and the surrounding community.

Branch Experience

This branch is designed to deliver a clear, intuitive experience that supports both member engagement and staff efficiency. An open layout with strong sightlines allows staff to maintain visibility across the space while creating a welcoming environment for members.  Teller pods replace the traditional line, supporting a more flexible and personalized service model. A remote drive-through with ITMs extends service capabilities while aligning with evolving banking expectations.

The program includes several private offices, a conference room, a quiet room, and a full suite of back-of-house support spaces. Staff areas are designed with comfort and access to natural light in mind, including a break room with expansive windows and elevated ceilings that create an inviting environment.

 

 

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Results

The Scarborough branch positions Dirigo Federal Credit Union for continued growth in a new market while reinforcing consistency. The completed environment supports a modern service model, enhances day-to-day operation, and creates a more connected experience for both members and staff. Beyond the branch, this project establishes a flexible, multi-tenant property designed to evolve over time, supporting additional users and increasing long-term site value.