10 Ways to Improve Credit Union Member Experience in 2026
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Marc Healy
Executive Director of Sales and Business Development
Tell me and I forget. Teach me and I remember. Involve me and I learn.
Marc's Element
Marc’s career spans over 35 years, with experience in marketing, sales, and finance including:
- Assistant vice president of retail sales and branch operations at Desert Financial Credit Union
- Director of member solutions at Boeing Employees Credit Union (BECU)
- Vice president and manager at KeyBank
- Item processing and cash management specialist at Pacific First Bank
When he is not creating and encouraging teamwork at Element, Marc loves cruising the South Caribbean. He is in his “element” when involved with a group of individuals who are focused on one goal, learn from each other, and have the drive and passion needed for maximum productivity and, ultimately, success.
Check out some articles that Marc has authored or been featured in:
![Strategic Advantages of Micro and Small Footprint Branches [w/ project photos]](https://www.everybitmatters.com/wp-content/uploads/2026/01/new-horizons-small-branch-design-lobby.jpg)
![Teller Skills & Job Description [Updated for 2026] – How to Hire and Be Hired](https://www.everybitmatters.com/wp-content/uploads/2025/04/Teller-Bank.jpg)
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Branch Construction Cost Report
What's it cost to build a branch? We created a report for executives who need clear benchmarks to budget with confidence. Inside, you’ll find 19 real-world budgets and timelines you can use as you plan for next year.