Case Studies

Popular Bank
Richard Brattland Story


When each project with Element is completed from one location to another, there is a huge sense of pride. Our locations have design that no one has ever seen before. Each location is open and welcoming. Then we factor in the people who staff the locations with a universal banking approach to service the customer in an open manner –it’s conversational. The methodology behind Element’s approach and design helps to orchestrate our customer’s journey from the physical to the conversational spaces created in each location. The design of our branches has transformed from the days of teller counters with 1-inch thick bullet proof glass to teller pods that are open and engaging. That experience gets amplified by the digital engagement and a personal touch to banking that has defined Popular’s branch of the future.

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